FAQ
❓ Frequently Asked Questions (FAQ)
📦 1. Do you offer free shipping?
Yes — we offer free worldwide shipping on all orders, no matter where you're located.
⏱ 2. How long will my order take to arrive?
Orders are processed within 1–3 business days. After that, delivery usually takes 10–15 business days (roughly 2 weeks), depending on your location.
📬 3. Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking number via email. You can also track your order using our Order Tracking page.
📏 4. How do I know what size to order?
We recommend checking our detailed Size Guide on each product page. For an oversized streetwear fit, we suggest sizing up 1–2 sizes.
💸 5. Do you accept returns or refunds?
Yes — we accept returns for defective, damaged, or incorrect items. Contact us within 7 days of receiving your order.
See our Return & Refund Policy for full details.
🔁 6. Can I exchange my item for a different size?
Due to our limited drop model, we do not offer size exchanges. If your item arrived damaged or incorrect, we’ll replace or refund it.
🧾 7. Do you cover customs fees or import taxes?
Import fees may apply depending on your country. These are the customer’s responsibility and vary by location.
💳 8. What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, and Google Pay through secure checkout.
📍 9. Where are you based?
We are proudly registered in the USA:
Eyekonik Merch
30 N Gould St Ste R, Sheridan, WY, 82801, USA
📩 10. How do I contact you?
Email us anytime at eyekonikmerch.shop@gmail.com. We typically respond within 24–48 hours (Mon–Fri).